1. General
a) Electronic Record
This document is an electronic record in terms of the Information Technology Act, 2000 and its amended provisions pertaining to electronic records. It is generated by a computer system and doesn’t require physical or digital signatures.
b) Compliance
This policy is published in accordance with Rule 3(1) of the Information Technology (Intermediaries guidelines) Rules, 2011, which mandates publishing privacy policies for website access and usage.
c) Website Ownership and Operation
The domain name www.maxpinegroup.in (“Website”) is owned and operated by Maxpine Group. Maxpine Group includes Maxpine Realtech India Pvt. Ltd., a company incorporated under the laws of India, having its corporate office at H-174 Ground Floor, Sector 63 Noida – 201301, Gautam Buddha Nagar. “Maxpine Group” as used in this Policy refers to Maxpine Developer India Pvt. Ltd., its subsidiaries, group companies, and affiliates, and their representatives, administrators, employees, directors, officers, agents, successors, and assigns.
d) Definitions
- User or You: Any legal person or entity accessing or using the services provided on the Website, who is competent to enter into binding contracts as per the Indian Contract Act, 1872.
- We, Us, or Our: Refers to the Website and/or Maxpine Group, depending on the context.
- Party or Parties: Refers to the User and Maxpine Group individually and collectively, as the context requires.
e) Headings
Headings in this Policy are for organization purposes only and don’t affect the interpretation of the Policy’s provisions. The Parties agree that headings have no legal or contractual value.
f) User Agreement
Your use of the Website is solely governed by this Policy and the Terms of Use (“Terms,” available at www.maxpinegroup.in/terms-of-use/). Any modifications made by Maxpine Group will be at its sole discretion. Visiting the Website homepage and/or using its services signifies your unequivocal acceptance of this Policy and the Terms. You expressly agree to be bound by them. The Terms and Policy are co-terminus, meaning expiration or termination of one lead to the termination of the other.
g) Legally Binding Agreement
You agree that this Policy and the Terms constitute a legally binding agreement between you and Maxpine Group. You are subject to the rules, guidelines, policies, terms, and conditions applicable to any service offered on the Website. These are deemed incorporated into the Terms and considered part of them. You acknowledge that no signature is required to make the Terms and Policy binding. By using the Website, you accept the Policy and Terms in their entirety.
h) Amendments
Maxpine Group reserves the sole and exclusive right to amend or modify the Policy and Terms without prior permission or notification to you. Any such amendments or modifications will take effect immediately. You have a duty to periodically check the Policy and Terms for updates. Continued use of the Website following such changes constitutes your consent to the amendments/modifications. As long as you comply with the Policy and Terms, you are granted a personal, non-exclusive, non-transferable, revocable, limited privilege to enter, access, and use the Website.
2. Collection of Personal and Other Information
a) Information You Provide: Maxpine Group collects and stores the personal information you knowingly and voluntarily provide on the Website. This may include: User name, Password, Email address, Name, Address, Age, Date of birth,Phone number, Interests (depending on Maxpine Group’s offerings), Browsing history on the Website, Any images or other information you upload.
We use this information to provide services tailored to your needs, personalize your experience, and improve the Website’s safety and ease of use.
b) Information Collected Automatically: Maxpine Group may automatically track certain information about you based on your IP address and browsing behavior on the Website. This information is used for internal research on user demographics, interests, and behavior to better understand and cater to your needs. This information may include:
- URLs you visited before and after accessing the Website (if not part of Maxpine Group’s website)
- Your computer and web browser information
- Your IP address
c) Information from Purchases: If you purchase products or services on the Website, Maxpine Group may collect information about your buying habits and preferences.
d) Information from User Posts: If you choose to post messages, reviews, or feedback on the Website, Maxpine Group may collect and store that information indefinitely. This information may be used to resolve disputes, provide customer support, troubleshoot problems, or comply with legal requirements. We may also share it with relevant authorities if necessary.
e) Comprehensive User Information: Maxpine Group may compile all the information collected about you, including personal correspondence, feedback from others, and browsing history, into a user profile. You expressly consent to this by using the Website.
f) Optional Information: Some sections of the Website may be accessible without registration. However, registration may be required for certain activities like placing an order. As part of registration, you may be required to provide contact information. Maxpine Group may use this information to send you offers and promotions based on your interests.
g) Surveys: Maxpine Group may occasionally request you to complete optional online surveys. This information is used to personalize the Website and offer products and services relevant to your interests.
h) User Reviews: Maxpine Group may request you to write reviews for products, services, or sellers on the Website. These reviews, along with your name and certain contact details, may be published on the Website to help other users make informed decisions. You expressly authorize Maxpine Group to publish your reviews.
i) Right to Remove Information: Maxpine Group reserves the right to remove any content, review, survey, or feedback submitted by you without cause or prior notice.
3. Cookies
a) What are Cookies? Cookies are small data files stored on your device by a website. They allow the website to remember information about you, such as your login details and browsing preferences. Maxpine Group uses both permanent and temporary cookies on the Website.
b) How We Use Cookies: Maxpine Group uses cookies to:
- Improve your browsing experience by remembering your login information
- Analyze website traffic and usage patterns
- Measure the effectiveness of promotions
- Promote trust and safety
You can choose to disable cookies in your browser settings. However, this may limit your ability to use certain features of the Website.
4. DIVULGING/SHARING OF PERSONAL INFORMATION
a) The User is aware that the Website/Company may share the User’s personal information with other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of the Website’s services; and to facilitate joint or co-branded services, where such services are provided by more than one corporate entity.
b) The User is aware that the Website/Company may disclose personal information if required to do so by law or if the Website/Company in good faith believes that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes. The Website/Company may also disclose the User’s personal information to law enforcement offices, third party rights owners, or other third parties if it believes that such disclosure is reasonably necessary to enforce the Terms or Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of its users, or the general public.
c) The User is further aware that the Website/Company and its affiliates may share / sell some or all of the User’s personal information with other business entities should the Company/Website (or its assets) plan to merge with, or be acquired by such business entity, or in the event of re-organization, amalgamation, or restructuring of the Company’s business. Such business entity or new entity will continue to be bound be the Terms and Policy, as may be amended from time to time.
5. SECURITY
Transactions on the Website are secure and protected. Any information entered by the User when transacting on the Website is encrypted to protect the User against unintentional disclosure to third parties. The User’s credit and debit card information is not received, stored by or retained by the Company / Website in any manner. This information is supplied by the User directly to the relevant payment gateway which is authorized to handle the information provided, and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.
6. THIRD PARTY ADVERTISEMENTS / PROMOTIONS
The User is aware that the Company/Website uses third-party advertising companies to serve ads to the users of the Website. The User is aware that these companies may use information relating to the User’s visits to the Website and other websites in order to provide customised advertisements to the User. Furthermore, the Website may contain links to other websites that may collect personally identifiable information about the User. The Company/Website is not responsible for the privacy practices or the content of any of the aforementioned linked websites, and the User expressly acknowledges the same and agrees that any and all risks associated will be borne entirely by the User.
7. USER’S CONSENT
By using the Website and/ or by providing information to the Company through the Website, the User consents to the collection and use of the information disclosed by the User on the Website in accordance with this Policy, including but not limited to the User’s consent the Company/Website sharing/divulging the User’s information, as per the terms contained hereinabove in Section 4 of the Policy.
8. GRIEVANCE OFFICER
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Ms. Tanya Malik, email address: tanyamalik@maxpinegroup.in
9. DISPUTE RESOLUTION AND JURISDICTION
It is expressly agreed to by the Parties hereto that the formation, interpretation and performance of this Policy and any disputes arising here from will be resolved through a two-step Alternate Dispute Resolution (“ADR“) mechanism. It is further agreed to by the Parties that the contents of this Section shall survive even after the termination or expiry of the Policy and/or Terms.
a) Mediation: In case of any dispute between the parties, the Parties will attempt to resolve the same amicably amongst themselves, to the mutual satisfaction of both Parties. In the event that the Parties are unable to reach such an amicable solution within thirty (30) days of one Party communicating the existence of a dispute to the other Party, the dispute will be resolved by arbitration, as detailed herein below;
b) Arbitration: In the event that the Parties are unable to amicably resolve a dispute by mediation, said dispute will be referred to arbitration by a sole arbitrator to be appointed by the Company, and the award passed by such sole arbitrator will be valid and binding on both Parties. The Parties shall bear their own costs for the proceedings, although the sole arbitrator may, in his/her sole discretion, direct either Party to bear the entire cost of the proceedings. The arbitration shall be conducted in English, and the seat of Arbitration shall be Delhi, India.
The Parties expressly agree that the Terms, Policy and any other agreements entered into between the Parties are governed by the laws, rules and regulations of India, and that the Courts at Delhi shall have exclusive jurisdiction over any disputes arising between the Parties.